- Minimum three (3) years of experience in a similar service desk or deskside support role
- Experience with ServiceNow ITSM – incident, request, and problem management, working queues to SLA, and building or maintaining knowledge base articles
- Experience with Microsoft 365 applications, PC’s, Windows 11, associated software, printers, and networking
- Hands-on experience supporting macOS in an enterprise environment, including Jamf-managed devices, macOS imaging/enrolment, and iOS/iPadOS; beneficial to have worked in an ITIL based environment
- Experience working a shared ticket queue to SLA as part of a larger support team
- Certification in at least one technical product
- Proven track record supporting senior executives / C-suite users in a professional services or similarly demanding environment, with the poise, discretion, and confidentiality that audience requires
- Highly effective customer service and interpersonal skills with the ability to collaborate and influence across teams, functions, and seniority levels, including partnering effectively with senior leaders.
- Excellent organizational skills with experience operating in time-sensitive environment, balancing competing priorities with sound judgment and discretion.
- Comfortable leveraging firm-approved AI tools and technology to support day-to-day work efficiencies, streamline tasks, and enhance productivity.
- Experience identifying and driving process, tool, or system improvements to enhance efficiency, quality, or scalability.
- Excellent written and verbal communication skills in English (other languages useful), with the ability to deliver clear, concise, and executive-ready messaging.
- Ability to work independently and within a team in high pressure situations; willing to learn; adaptable with a “can do” attitude
- Ability to lift 50 pounds
- Occasional travel, less than 5% of time
- Core working hours are 9:00 AM – 6:00 PM Central, Monday – Friday, based in the Chicago office. The Service Desk operates staggered shifts to maintain coverage across U.S. time zones, and this role may be assigned to an earlier or later shift on rotation. Willingness to work outside of normal U.S. business hours for maintenance windows, escalations, and unique project needs is required.
- Ability to work full time in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday.
- Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners’ Code of Conduct and foster an inclusive environment with people at all levels of an organization.
MUST BE CURRENTLY AUTHORIZED TO WORK IN THE UNITED STATES. NO VISA OR IMMIGRATION SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. (e.g., H-1B, STEM OPT, TN, etc.)
The firm offers a comprehensive benefits program including health, vision, dental, disability, 401K, tuition reimbursement, identity theft protection, and mental wellness support. Employees will also receive a generous paid leave policy including vacation/personal time starting at 7.34 hours per pay period, sick time up to 80 hours annually, parental leave, and twelve holidays.
The salary range for this role takes into account a number of factors and is between $75,000/annually - $90,000/annually with eligibility for an annual discretionary bonus.