- Act as the technical lead on multiple client implementations and larger client project engagements, working closely with Alloy Implementations Managers
- Conduct technical and architectural overviews of client needs to propose Alloy product solutions to deliver on the client’s business goals
- Act as an expert advisor on the data vendors Alloy integrates with
- Help to integrate Alloy's API into an app in code
- Independently run end to end testing to ensure a successful client go live
- Be a part of a client production readiness and support production launches (these occasionally occur outside of 9a-5p hours)
- Serve as a client advocate by advocating for the evolution of Alloy’s products and services and driving client adoption of new capabilities
- Support the development of technical documentation and FAQs to serve client needs
Who we’re looking for
You are both highly technical and a skilled relationship builder. You are comfortable in front of a variety of audiences, from explaining Alloy’s best practices to a bank’s compliance team to mapping an API flow on a whiteboard with a Fintech product and Engineering team. Alloy’s post-sales process is highly consultative and requires our team to be flexible, creative, and empathetic.
- 4+ years experience implementing and supporting complex technical products with a strong desire to work in a post-sales, client-facing role
- Experience working in the fraud, KYC/KYB, Risk/Compliance and/or at a Fintech Startup
- Hands-on, passionate and creative problem solver
- Brings judgement to client discussions, focused on leading clients to successful outcomes aligned with their long term business goals
- Excellent communicator and presenter able to gain diverse audience confidence and buy-in
- Ability to build a deep understanding of a client's needs and guide them to a technical solution
- Proven success in problem-solving with and for enterprises with a variety of requirements and technical ability levels
- Experience working with REST APIs
- Previous software development experience in one or more of the following areas is preferred:
- backend (Node.js, Python)
- web development (Javascript, HTML/CSS, frontend frameworks - React)
- Able to travel occasionally (approximately once per quarter) for client on-sites.
We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?
Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!