- Act as the technical lead on Risk-Based Authentication client implementations, working closely with the Alloy Implementation Managers
- Conduct technical and architectural overviews of client needs to propose Alloy product solutions
- Work closely with Engineering to handle data ingestion for client implementations
- Help to integrate Alloy's API into an app in code
- Independently run and handle end to end testing to meet client needs
- Act as a mentor and consultant to other Solutions Architects on the team in relation to client implementations
- Support the development of regular client reporting, technical documentation and FAQs, and rule optimization suggestions
- Be a part of a client production readiness and supporting production launches (these occasionally occur outside of 9a-5p hours)
- Serve as liaison between Product & Engineering and Technical Solutions
- Serve as a client advocate in driving the development of Alloy’s products and services internally
Who we're looking for
You are both highly technical and a skilled relationship builder. You are comfortable in front of a variety of audiences, from explaining Alloy’s best practices to a bank’s compliance team, or mapping an API flow on a whiteboard with their product teams. Alloy’s post-sales process is highly consultative and requires our team to be flexible, creative, and empathetic.
- 4+ years experience implementing and supporting complex technical products with a strong desire to work in a post-sales, client-facing role.
- Experience working with IAM, Authentication, and/or related software platform solutions
- Hands-on, passionate and creative problem solver with the ability to lead clients to success
- Excellent communicator and presenter able to gain diverse audience confidence and buy-in
- Ability to build a deep understanding of a client's needs and guide them to a technical solution
- Proven success in problem-solving with and for enterprises with a variety of requirements and technical ability levels
- Experience working with REST APIs
- Experience of data manipulation and ETL processes
- Preferred:
- Interest in learning and implementing Alloy’s other product offerings
- Previous software development experience in one or more of the following areas: Python, SQL
Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!
This position has a salary range of $145,000 - $175,000 with additional variable compensation.