Oracle Cloud CX Architect - DCS & Service

ApexIT, US - Remote

The role

The Oracle Cloud CX Architect will lead solution architecture and design for an Oracle Digital Customer Service (DCS) portal leveraging Oracle CX Service. This role will translate business requirements into scalable customer self-service solutions, guide Oracle Visual Builder design, and provide oversight of Oracle Integration Cloud (OIC) integrations in collaboration with the project’s integration lead. Responsibilities include documenting solution architecture, guiding technical decisions, and ensuring alignment with business requirements and architectural best practices.

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Oracle Cloud CX Architect - DCS & Service

ApexIT, US - Remote

Posted pay

Pay not posted

Location: US - Remote
Work type: Remote
Level: Not given
Experience: 5+ years
Posted: Oct 15, 2026
Last check: 5 h ago
Job type: Infra, platform & SRE

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About ApexIT: funding, hiring and pay

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The role

What you will do

Essential Functions

Lead solution architecture and design for Oracle Digital Customer Service (DCS) and Oracle CX Service.
Translate business requirements and customer service processes into scalable, maintainable Oracle Cloud CX solutions.
Provide architectural direction for the customer service portal, including solution configuration, functionality, and integration with supporting systems.
Help oversee integration architecture and design involving Oracle Integration Cloud (OIC)
Collaborate with functional consultants, developers, and integration resources to resolve design questions and technical challenges.
Document solution architecture, design decisions, integration touchpoints, and technical requirements.
Ensure the solution aligns with business needs, security requirements, data privacy standards, and established architectural best practices.
Provide hands-on guidance during solution development, testing, deployment, and production readiness.
Communicate architectural decisions, risks, and recommendations to project stakeholders.
Work independently while collaborating closely with the broader project team to support successful delivery.

Duties/Responsibilities

Maintain and pursue continuing education opportunities, such as training and certification exams.
Participate on internal projects.
Provide expertise and help to others, as needed, on projects.
Performs other duties as assigned.

Competency

Thorough understanding of information technology procedures and practices.
Flexible to changing needs.
Organized with attention to detail.
Good at follow-up
Willingness to get hands on with the product.
Works well with a team
Excellent verbal and written communication skills
Excellent analytical, logical thinking, and problem-solving skills.
Thorough understanding of Oracle principles and planning.
Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.
Proficient with Microsoft Office Suite or related software.

Supervisory Responsibilities

May assist with training members of the technical staff.
May conduct interviews.
Assigns duties and responsibilities and oversees workflow of project staff.
May conduct project performance evaluations that are timely and constructive.

Work Environment

The work environment is remote or on-site at a client location. While remote, employees are expected to provide office space for themselves with a professional background (including virtual backgrounds) and noise level. A reliable and consistent internet connection is required.

Oracle Cloud CX Architect - DCS & Service

The role

Oracle Cloud CX Architect - DCS & Service

The role

What you will do

Essential Functions

Duties/Responsibilities

Competency

Supervisory Responsibilities

Work Environment

What you need

Physical Requirements

Position Type and expected hours of work

Required Education and Experience

Other Duties

Job Title: Oracle Cloud CX Architect

Health Benefits

Financial Benefits

Voluntary Benefits

Work-Life Balance

About ApexIT

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