Technical Support/Solution Engineer - Enterprise Solutions (TW or JP or KR)

Appier, Taipei, Taiwan

Task of the role

Responsible for day-to-day customer care and administration of Appier’s products.
Respond to escalated technical questions about Appier’s products globally by using written communication channels.
Troubleshoot technical issues and solve the issues by close communication with developers.
Develop internal tools and scripts to streamline operations and visualize/analyze data.
Provide advice and solution of Appier’s products to customers and colleagues from technical aspects, which may include AI-powered solutions with help from the data science team.
Contribute to new feature enhancements.