Engineer II, Field software
ASM, South Korea > Icheon +1
What you will do
- Support SW Design Engineers in development, testing, deployment, maintenance and improving software for our semiconductor manufacturing equipment
- Able to triage mechanical, electrical and software bugs
- Responsible to manage escalation calls with SW team and customers at local level
- Work with QA / Support team to add replicated bugs to regression
- Work with customers to write correct specs for features and help with fixing bugs and develop small features if possible
- Investigate & troubleshoot both internal and external inquiries, questions and problem reports. Offer problem analysis, solutions, or alternatives because of these investigations.
- Participate in system design teams.
- Be the eyes and ears of the customer, align on priorities