Engineer II, Global Product Support, AI/ML
ASM, US > Arizona > Phoenix +1
What you will do
In this highly impactful role, you’ll serve as the bridge between product development and the fab—owning critical moments in the lifecycle of new ALD systems:
- Act as the system‑level technical expert supporting new product development
- Partner closely with Hardware, Electrical, Controls, Process, and Software engineering teams to deeply understand new platforms
- Influence product designs by providing customer‑focused input on serviceability, manufacturability, and preventive maintenance
- Own the first build and test of new products in development labs, identifying issues early and recommending solutions in real time
- Develop and document best‑known methods and procedures for service, preventive, and corrective maintenance
- Lead First‑in‑Fab (Alpha and Beta) deployments, driving customer fab readiness, installation, start‑up, and production qualification
- Serve as the primary owner of customer issues during Alpha and Beta phases, ensuring rapid resolution and strong customer confidence