Senior Engineer, Global Product Support

As a Senior Global Product Support Engineer, you’ll operate at the highest technical level, combining hands‑on problem solving with global collaboration:

• Provide advanced technical support for complex electro‑mechanical equipment and sophisticated software systems
• Diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams
• Act as the escalation point when standard troubleshooting paths are exhausted, delivering clear solutions under pressure
• Partner with engineering teams by reporting design, reliability, and maintenance insights that drive continuous improvement
• Support customer installations and deliver technical training when deeper expertise is required
• Engage directly with customers to resolve highly technical issues and ensure optimal system performance
• Travel globally (up to 50%) to support field operations, customer sites, and critical escalations