Technical Support Engineering Manager

Overjet, Salt Lake City, UT +2

Overjet has this job in 1 other place

Pakistan

The role

Lead the Future of Dentistry.

Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.

Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.

Simply put, there’s no better place to accelerate your career. Come join us!

Overjet's Support Engineering team is the frontline technical layer for our diagnostic imaging and products: IRIS https://www.overjet.com/iris, Vision https://www.overjet.com/solutions/vision-ai, and the Revenue Cycle Management . Customers come to us with hard technical problems: sensor malfunctions, integration failures, log-level debugging, configuration issues. We're looking for a Technical Support Engineering Manager to scale this function.

All jobs

Technical Support Engineering Manager

Overjet, Salt Lake City, UT +2

Overjet has this job in 1 other place

Pakistan

The role

Lead the Future of Dentistry.

Simply put, there’s no better place to accelerate your career. Come join us!

What you need

2–3 years of people management experience in a technical support, support engineering, or field engineering function
Comfortable being the most technical person in the room when needed — reading logs, reasoning through integration failures, and building credibility with engineers, not just relaying tickets
You build genuine trust with customer stakeholders — clinicians, practice ops leaders, IT teams — so that even hard conversations (downtime, data issues, billing) strengthen the relationship rather than erode it
Experience deploying or evaluating AI tooling in a support or operations context (e.g., agentic triage, LLM-based debugging assistants) strongly preferred
Experience supporting sensor-based hardware or similarly technical/regulated products is a plus
Experience with Intercom is a plus
You've led a team through a high-stakes incident or major customer-impacting escalation and come out the other side with a better process, not just a resolved ticket
Strong cross-functional instincts. You know how to advocate for customers with Engineering and Product without slowing either team down
Clear, direct communication style, both with customers and internally

Why Overjet?

Competitive Compensation and Equity
Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
401k plans with a matching program
Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
Life and AD+D Insurance
8 weeks Paid Parental Leave
Optional HSA with Employer contribution
Flexible Time Off and company paid holidays
Annual Learning and Development Stipend

Our Hybrid Workplace

We have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere.

Many of our positions are based in San Mateo, New York City, Boston, and Salt Lake City. The Jetters who live in these “geo-hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.

Our People Team is happy to answer any questions about what hybrid work means for your specific role!

Technical Support Engineering Manager

The role

Technical Support Engineering Manager

The role

What you will do

What you need

Overjet's Values

Company Recognition

Eeoc

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