Your Impact
Axon is a global leader in public safety technology, dedicated to protecting life and making communities safer. We are seeking a Technical Program Manager to lead the delivery of complex, enterprise-grade SaaS solutions that empower our customers to manage information effectively.
As a Technical Program Manager at Axon, you will play a pivotal role in aligning technical solutions with customer needs, ensuring seamless deployment, and enhancing our product impact. This role requires a proactive leader who thrives in dynamic environments, champions cross-team collaboration, and drives meaningful change. If you are passionate about technology, possess excellent program management skills, and seek a purpose-driven career, this is the role for you.
What You’ll Do
Location: Dallas, TX, Scottsdale, AZ, Seattle, WA, Los Angeles, CA, New York, NY or Chicago, IL Travel: 30% Reports to: Director, Program Management
- Lead complex, enterprise SaaS product deployments, ensuring milestones are met and deliverables align with customer expectations and revenue recognition guidelines.
- Manage multiple medium to large-sized projects with a focus on timelines, scope, and budget control.
- Collaborate with product and engineering teams to define program requirements, ensuring compliance with national and state standards.
- Engage with customer, sales, product, and software services leaders to define project vision, scope, and delivery timelines.
- Support program planning activities through effective work estimation processes.
- Oversee program-level change management activities, working closely with client partners and internal stakeholders.
- Develop comprehensive documentation to support customer acceptance and revenue recognition.
- Act as the primary facilitator for project team members and stakeholders, ensuring effective communication and coordination across teams.
- Identify project risks, develop mitigation strategies, and proactively address potential issues to ensure successful outcomes.
- Deliver foundational training to customers both remotely and in person, supporting adoption of Axon solutions.
- Mentor junior project managers and support the recruitment process to strengthen the program management team.