Technical Operations Engineer
Profound, New York, New York +2
The role
We are hiring a Technical Operations Engineer to own the reliability, security, and scalability of our identity, endpoint, and IT infrastructure systems. You will work directly with our Engineering and Operations team to transform reactive IT support into proactive, automated systems that scale with our rapid growth.
This role is ideal for someone who sees IT operations as a strategic enabler of engineering velocity rather than just a support function. You will be based in our Union Square office, collaborating closely with colleagues in person and remotely across San Francisco, London, and Buenos Aires.
What you will do
- Triage and resolve technical issues with a focus on automation and continuous improvement
- Manage and troubleshoot macOS devices and development environments at scale
- Trace root causes across complex, multi-system failures, including Google Workspace, MDM, and AWS
- Build runbooks, troubleshooting guides, and documentation that elevate team capabilities