Binance Accelerator Program - VIP User Operations
Binance, Hong Kong
The role
Join the VIP Middle Office team, the function behind the experience our highest-value users get. This role sits at the front of that experience: you will use AI tools to make VIP identification, service setup, and service exit faster and more consistent, help build the client profile that shapes user operation decisions, and keep a close read on how competitors run their communities and benefits. It is a role for someone who wants to see how a global exchange actually operates its top user segment, and who is comfortable working with Product, Design, Sales, Marketing, and Customer Service at the same time.
What you will do
- Maintain and improve the identification and service setup of new VIP users, using AI tools to handle and review cases at scale.
- Identify VIP users who no longer qualify and manage their service exit, improving how quickly and consistently those decisions are made.
- Own the reporting of new service setup statistics, and keep the numbers accurate and easy for the team to act on.