CircleCI, San Francisco, CA +1
Reporting to the Chief Revenue Officer, the VP of Customer Engineering & Success leads CircleCI’s full technical customer journey, from pre-sales technical wins through adoption, support, renewal, and expansion. You’ll unite field engineering, technical success, digital success, and support engineering into one connected motion, so customers get a consistent and expert experience no matter how they engage with us.
Success in this role means higher net revenue retention, lower churn, faster time-to-value, and stronger technical win rates. It also means an organization that scales efficiently through the right mix of high-touch, pooled, and digital engagement. You’ll be the voice of the customer at the executive table and shape product priorities, go-to-market strategy, and the annual plan with insight drawn directly from how customers use CircleCI.
Customer Engineering & Success is where CircleCI’s customer relationships are won, deepened, and renewed. The organization brings together the technical teams that help customers succeed with CircleCI at every stage, from the first proof-of-concept through enterprise-wide adoption and long-term partnership. It includes four groups:
The team works across North America, Europe, and Japan and serves engineering organizations at companies of every size. CircleCI processes more than a million builds a day, so this team sees how the world’s best engineering teams ship software. It turns that insight into better outcomes for customers and a stronger product. Its work drives retention, expansion, and revenue directly.
Expected salary range for San Francisco and the surrounding area.
$261,500—$327,000 USD
At CircleCI, people make our hiring decisions. We use technology to support our recruiting team so they can spend more time on what matters most: getting to know you.
Our commitment
AI does not make hiring decisions at CircleCI. Our recruiters and hiring teams review candidates and make every decision to advance or reject an application. No candidate is rejected based solely on an AI score. We have tools and processes in place to test for bias and to review how these tools perform, and we adjust our approach as AI technology and the laws that govern it change.
Your choices
You can ask for human-only review of your application, opt out of AI interview note-taking, request an accommodation, or ask questions about how we use AI. Contact recruiting@circleci.com. For how we handle your data, including retention, see our Privacy Policy.
CircleCI is the world’s largest continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools - processing more than 3 million jobs a day - CircleCI has unique access to data on how the most effective engineering teams work, and the tools to help software companies successfully leverage the power of AI into their commercial applications. Companies like Hinge, HuggingFace, and Samsung use us to improve engineering team productivity, release better products, and get to market faster.
Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit, and Harrison Metal Capital.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
CircleCI is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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Source: the CircleCI Greenhouse job board. We last checked this job 9 h ago. We first saw it 8 days ago. A job on a job board does not always mean that the team interviews people now. We found this job board in a public list. We did not yet compare it with the careers page of the company.
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