Site Reliability Engineer

Dev Technology, Ashburn, VA (FT Onsite) +1

The role

Site Reliability Engineer, #1130

Application Monitoring • Production Support • Incident Management • Splunk • AppDynamics • ITIL • Root Cause Analysis • System Reliability • CBP/DHS

Location: Ashburn, VA | Onsite, 5 days per week

Monitor mission-critical applications and systems to identify performance issues, service disruptions, and potential outages before they impact operations.
Respond to system alerts, troubleshoot incidents, assess severity, and coordinate timely resolution with application, infrastructure, and network support teams.
Support the Passenger Services Program Directorate's (PSPD) suite of customer-facing applications, helping maintain system availability and performance.
Track, document, and update incidents, including business impact, root cause, corrective actions, and resolution status.
Monitor production changes, scheduled maintenance, and system outages, escalating unexpected issues and verifying application functionality following changes.

Dev Technology, Ashburn, VA (FT Onsite) +1

Site Reliability Engineer, #1130

Application Monitoring • Production Support • Incident Management • Splunk • AppDynamics • ITIL • Root Cause Analysis • System Reliability • CBP/DHS

Location: Ashburn, VA | Onsite, 5 days per week

Monitor mission-critical applications and systems to identify performance issues, service disruptions, and potential outages before they impact operations.
Respond to system alerts, troubleshoot incidents, assess severity, and coordinate timely resolution with application, infrastructure, and network support teams.
Support the Passenger Services Program Directorate's (PSPD) suite of customer-facing applications, helping maintain system availability and performance.
Track, document, and update incidents, including business impact, root cause, corrective actions, and resolution status.
Monitor production changes, scheduled maintenance, and system outages, escalating unexpected issues and verifying application functionality following changes.