Senior Product Manager (Finance and Account Management)

Who We’re Looking For

Easyship is a shipping technology platform that connects sellers and marketplaces to couriers. Beyond that, we also build and execute customized end-to-end shipping solutions for clients worldwide. These Logistics solutions can combine a number of partners and services, from global freight forwarding services to last-mile delivery.

We’re looking for an experienced Project manager with good knowledge of ecommerce shipping, warehousing & fulfillment to oversee the delivery of these projects for our clients. Own part of the Easyship product by defining solutions in line with the product vision and strategy, coordinating with the design and engineering teams, in order to constantly create value for our users.

What you additionally need to know

This is a full-time, remote role that follows UK collaboration hours to support seamless cross-regional execution. The location of the candidate can either be UK or Europe.

What you would be responsible for

• Owning the product strategy and roadmap for two squads: Finance (payments, billing, invoicing, fees and reconciliation) and Account Management (account lifecycle, verification, fraud and risk), with every roadmap item tied to a measurable business outcome.
• Reducing the cost of taking payments: shape payment method mix (e.g. Pay by Bank), multi-currency settlement, payment provider migrations across regions, and systematically root-cause and reduce payment failures, disputes and chargebacks.
• Growing revenue from the finance surface: fee and pricing structures, processing fees on chargeable items, reconciliation of taxes and duties adjustments, and accurate VAT/GST invoicing across every region we operate in.
• Owning the end-to-end account lifecycle, from sign-up and verification to user roles, team permissions, account settings and closure, so that genuine customers get through with minimal friction and bad actors do not.
• Defining and evolving fraud and risk controls across onboarding and payments, balancing loss prevention against conversion, in close partnership with Finance, Customer Experience and Compliance.
• Partnering with Finance and Accounting, Customer Experience, Sales, Legal and Engineering to deliver scalable solutions, and act as the single product point of contact for anything touching money or accounts.
• Establishing, monitoring and reporting on success metrics such as transaction cost as a percentage of GMV, payment success rate, dispute rate, revenue leakage, fraud losses, onboarding conversion and account-related support volume.
• Prioritising ruthlessly across two squads: define the MVP, ship quickly, measure success or failure, and iterate.