Solutions Consultant
Eudia, Palo Alto, CA
The role
You'll own the technical and operational execution of the trial from kickoff to decision, acting as the connective tissue between Sales, Product, and the customer during the evaluation window. You'll be the single point of accountability for trial execution.
What you will do
- Trial Execution: Own the technical and operational execution of each enterprise trial from kickoff through the customer's final decision, including environment setup and configuration.
- Requirements & Scoping: Gather and scope technical and operational requirements directly with the customer's technical and legal ops stakeholders.
- User Enablement: Design and deliver training so prospect teams can meaningfully evaluate the product, not just log into it.
- Issue Triage & Escalation: Identify and triage issues that arise during the trial, escalating to Product or Engineering as needed to keep the trial moving.