Salesforce Business Analyst

• Discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements
• Synthesize requirements to create clear and comprehensive user stories and solution design documentation
• Perform fit-gap analysis between Salesforce functionality and client requirements
• Design elegant, innovative Salesforce solutions involving the configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
• Draft custom development specifications and manage the delivery and testing of the functionality by Development resources
• Iterate on solutions through a Build/Test/Review cycle with customer Product Owner
• Develop training curriculum and deliver training sessions to the solution’s end users
• Work with Delivery Director to manage a project to scope, budget, and timeline expectations

• 5+ years of Salesforce administration or consulting experience, with background in project coordination, business analysis, or project management
• Salesforce Administrator certification required (Business Analyst certification preferred).
• Experience defining business processes, writing user stories, and gathering Salesforce requirements across multiple stakeholders and workstreams.
• Proven ability to support Salesforce deployments including data migrations, third-party integrations, and configuration across B2B, B2C, and hybrid models.
• Strong analytical skills with experience in data analysis, reporting, and presenting insights clearly and accurately.
• Skilled in Google Workspace, Salesforce products, and identifying/automating manual processes to improve efficiency.
• Strong communication and teamwork skills, with the ability to collaborate, influence, and mentor junior team members.
• Demonstrated ability to work independently, stay organized, manage priorities, and execute administrative and operational tasks with high attention to detail.
• Adaptable, continuous learner with experience contributing to successful projects involving multiple stakeholders, dependencies, and evolving needs.

Are you energized by turning business needs into clear requirements, smart Salesforce solutions, and better user experiences? This role is a great fit for someone who enjoys connecting the dots between clients, technical teams, and business processes while helping bring enterprise cloud solutions to life.

• This is a remote role with potential periodic client travel. Applicants must be authorized to work for any employer in the United States.
• FormativGroup is unable to sponsor or assume sponsorship of an employment visa for this position.
• Candidates must reside in one of the following locations: AL, AR, AZ, CA, CO, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, MA, MD, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, TN, TX, VA, WI, or Washington, DC.

We are committed to pay equity and transparency. The compensation range for this position represents our good faith estimate of the range we reasonably expect to pay for this role at the time of posting. The actual compensation offered will be determined based on factors such as the candidate’s experience, skills, education, work location, and internal equity.

In addition to base pay, employees may be eligible for discretionary bonuses, commissions, or other incentive programs, as well as a comprehensive benefits package that includes medical, dental, vision, 401(k), paid time off, etc.

$100,000—$120,000 USD

FormativGroup operates within the critical middle layer of business technology, where applications and systems connect infrastructure to business processes. We are specialists who help the middle market take full advantage of their technology investments with deep, industry-centric expertise, all in one place, to unify fragmented systems. With deep technical expertise across cloud architecture, system integration, AI, and data strategy, we bridge the gap between business goals and modern platforms.

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FormativGroup is a PE-backed Salesforce consulting and implementation partner helping organizations transform how they work through strategy, solution design, implementation, and ongoing platform support.

We partner with clients to deliver scalable cloud technology solutions that align business needs, technical architecture, and long-term growth. Our teams bring together Salesforce expertise, delivery discipline, and a collaborative approach to help clients move from vision to execution.