Technical Account Manager (Taiwan)
GenScript, Taiwan +1
What you will do
- Take full charge of the daily operation of customer service function that handles all initial inquiries from customers, dealers, and general public regarding order placement, complaints, technical support and etc.
- Provide primary technical advice to customers with practical information and tools; identify and interpret customers’ requirements, shaping these requirements to fit the business unit’s capabilities and communicate these to customers
- Work closely with business unit Sales Account Managers, Production Managers and Senior Scientists as a consultant to clients in technical matters and improve customer satisfaction
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
- Attends trade/technical shows and gives technical presentations to customers