Senior Solutions Architect Operations Manager
GitLab, Remote, Canada +2
The role
An overview of this role
You'll own and improve the operational toolkit that equips GitLab's Solutions Architects (SAs) to drive growth and deliver value for customers. As the SA team's go-to operational business partner, you'll make tools, workflows, reporting, and handoffs more effective and grounded in the SA's role throughout the customer journey.
You'll report to the Director of Customer Experience (CX) Operations. This is a senior individual contributor role with no direct reports.
The team
Our Solutions Architect team coordinates with post-sales teams throughout the customer journey. We align responsibilities, rules of engagement, and handoff criteria with SA leadership and cross-functional partners.