Content Systems Engineer, Technical Documentation

Glean is looking for a Content Systems Engineer to own the documentation experience for our connectors—the integrations that allow Glean to securely access knowledge across our customers’ systems.

Connector documentation serves technical administrators responsible for configuring access, authentication, permissions, and deployments within their organizations. Keeping this information complete and accurate across a rapidly evolving product requires more than traditional authoring. It requires scalable systems that can detect change, generate and validate content, surface risk, and prevent documentation from drifting away from the product.

In this role, you will combine technical-writing expertise with programming, information architecture, and advanced AI practices. You will build deterministic automation and agentic workflows that improve documentation freshness and accuracy while reducing repetitive manual work. You will remain accountable for the quality of the resulting customer experience—not merely for producing content.

This is an AI-first documentation role. You will use AI to analyse complex inputs, generate and transform content, identify gaps, and support maintenance at scale. You will provide the judgment, technical understanding, evaluation systems, and guardrails needed to ensure that those systems produce accurate, useful, and trustworthy results.