- Minimum 2 years of experience in Technical Support or equivalent account ownership/Support structure.
- Excellent customer communication skills in a variety of forms (written, live chat, conference calls, in-person).
- Experience assessment of bespoke and deeply complex custom configurations that impact usability and customer workflows.
- Experience with addressing customer escalations and relaying concise but efficient updates to the stakeholders.
- Strong analytical and problem-solving skills with the ability to manage critical and complex issues in high-pressure environments
- Experience with hardware devices, firmware upgrades, change management and related testing practices.
- Experience with Third Party integrations such as Transportation Management or Fleet Maintenance systems.
- Familiarity with advanced troubleshooting techniques that utilize APIs, Python, Data Dog, SQL, and code review where needed etc.
- Deep hardware fault analysis skills; identify trends and prevent field failures – Root Cause Analysis.
- Technical educational background with preferred qualifications of Computer Science or Engineering or equivalent professional experience.
- Motivated individuals with eagerness to learn and go above and beyond.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
Regarding US-based roles, depending on your role and primary work location, Motive Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non-compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law.
Non-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds.
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.