Technical Account Manager
Ben, London
What you will do
Your mission
As a Technical Account Manager at Ben, you'll own the technical relationship with a book of enterprise customers and be their voice in everything we build.
Your customers are HR and benefits leaders running benefits for thousands to tens of thousands of people across multiple companies. They depend on Ben for managing their benefits, wallets and allowances and payroll reporting, and they depend on you to know their setup inside out. You'll understand their accounts well enough to see trouble coming and to get to the root cause when something breaks.
You’ll also be the voice of the customer here. You’ll work closely with Product and Engineering, bringing them what your customers need and why it matters, and helping decide what we build next.
What you'll be doing
- Own the technical relationship: