Technical Account Manager
Rubie, New York City
The role
Our momentum is very strong, with extremely high retention, and we need to scale the post-sales team to ensure our customers adopt our solution fully and are always aware of new features.
You are Rubie’s face/tip of the spear for our customers.
- Manage stakeholders and timelines for our existing customers.
- Anticipate any new needs, expansion or challenges
- Monitor and make changes as needed (coding not required, but understanding of data models and comfort with data manipulation is a must)
- Build account plans
- Provide technical feedback to the delivery and engineering team on potential issues or bottlenecks
What you need
- Hungry & scrappy: You like hard problems, long hours, and tangible impact.
- Glass‑chewer: Ambiguity and gnarly data sets energize you. You know what the mission is and that we’ll get you where you want to be