Centralized Services Engineer (International)

Intelligent Technical Solutions, International +1

Intelligent Technical Solutions has this job in 1 other place

International

Overview

Job Summary

The Centralized Services Engineer II plays a pivotal role within ITS by ensuring seamless operation, optimization, and advancement of both internal and client-facing IT environments. This position requires a highly skilled professional with expertise in infrastructure architecture, cloud systems, MSP tools, and automation. The Engineer II owns the architecture and standards for Centralized Services (CS), serves as the final escalation point within the CS team, and drives innovation through scripting, automation, and tool integrations.

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Centralized Services Engineer (International)

Intelligent Technical Solutions, International +1

Intelligent Technical Solutions has this job in 1 other place

International

Posted pay

Pay not posted

Location: International +1
Work type: Remote
Level: Not given
Experience: 5+ years
Skills in the job text: Azure
MySQL
Posted: 6 days ago
Last check: 5 h ago
Job type: Software engineering

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Intelligent Technical Solutions

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Overview

Job Summary

What you need

Education and Experience

Microsoft associate-level or higher certifications (e.g., AZ-104, AZ-800/801, AZ-305)
Veeam certification (VMCE) preferred
Networking certifications advantageous
5+ years of experience in an MSP environment, including at least 2 years in an engineering role

Technical Skills

Expertise in Windows Server, Azure infrastructure, and cloud technologies.
Proficiency with RMM tools (ConnectWise Automate) and PSA platforms (ConnectWise Manage).
Strong scripting skills in PowerShell or similar languages.
Experience with MDM platforms (Addigy, Intune).
Familiarity with MSP tools and their integrations.
Experience with database platforms (MSSQL, MySQL).
Adept at networking (Cisco, HPE, Dell, SonicWall, FortiGate).
Strong understanding of backup infrastructure architecture, deployment, and verification using Veeam.
Proven experience designing infrastructure, backup, and automation solutions across multiple client environments.

Soft Skills

Strong problem-solving and troubleshooting abilities.
Excellent communication and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Detail-oriented with a focus on process improvement.
Skilled in documentation.
Ability to mentor and develop junior staff.
Sound independent judgment on architecture and escalation decisions.

Job Requirements

A home office set up that meets the following:
Windows 11 with an Intel i5 or i7 (8th generation or newer), or
AMD Ryzen 5 or 7 (2000 series or newer), or
macOS 12 or newer.
Computer: A working computer with a minimum of 8GB RAM and one of the following:
Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
Webcam: An HD webcam for video calls.
2nd Monitor
UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hours a week – 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
Able to pass our online behavior and cognitive assessments.
Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
Able to provide NBI Clearance (for PH applicants).

Centralized Services Engineer (International)

Overview

Centralized Services Engineer (International)

Overview

What you need

Education and Experience

Technical Skills

Soft Skills

Job Requirements

Escalation and Support

Onboarding and Offboarding

Infrastructure Architecture

Backup Architecture

RMM (Remote Monitoring and Management)

MDM (Mobile Device Management)

PSA (Professional Services Automation)

Patching Management

Leadership and Mentoring

Pay and benefits

Compensation

Benefits

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