IT Field Solutions Engineer II

• Experience in an IT services or field support role, typically 2+ years or equivalent hands-on experience.
• Strong troubleshooting fundamentals across Windows 10/11, networking, drivers, endpoints, and application dependencies, with sound, methodical diagnostic habits.
• Knowledge of TCP/IP, LAN, WAN, wLAN, and vLAN technologies, and working knowledge of VPN and remote access technologies.
• Knowledge of MS Active Directory infrastructure.
• Ability to learn unfamiliar technology quickly. HVAC and Controls-specific products will be taught; curiosity and methodical troubleshooting are what we are looking for.
• Ownership and adaptability: takes responsibility for assigned issues, communicates clearly, and flexes between support, discovery, and project work as demand becomes clearer.
• Curiosity and good judgment, including recognizing repeat issues, documenting findings, and helping establish procedures where none exist yet.
• Strong collaboration, communication, and customer service skills with technicians and operational leaders.
• Capable of working independently with minimal supervision.
• Valid driver’s license and ability to travel approximately 25% to branch and customer locations.
• Genuine interest in supporting field technicians and thriving in a fast-paced environment with evolving priorities.

• Associate degree in Information Technology or a related field.
• Scripting and automation experience, such as PowerShell.
• Experience supporting mobile field workforces, tablets, or ruggedized devices.
• Experience with USB/serial and IP communications to controllers or similar field devices.
• Experience supporting technicians or skilled trades (HVAC, controls, building automation, or similar).
• Intune, Jamf, MDM, MacOS, and iOS experience.
• Office 365 administration, Azure, and Windows Server experience.
• Familiarity with cellular and mobile device technology.
• Microsoft (MCP) Certification and/or ITIL (fundamentals level).
• MSP experience.

Why Meriton?

• Medical Insurance, Dental Insurance, Vision Insurance
• 100% company match on 401(k) contributions, up to 6% of pay.
• Tuition Reimbursement
• Company-paid Disability insurance (short-term and long-term)
• Company-paid group life insurance
• Paid Time Off & Holidays
• Volunteer Hours
• Employee-paid supplemental insurance options
• Employee Assistance Program (EAP)
• FSA, HSA and commuter benefits options
• Paid parental leave
• Career growth and learning
• …and so much more!

Additional Information

This position may be based in locations across the United States and requires approximately 25% travel to Meriton locations and customer sites, including rooftop and outdoor work in varying weather conditions. Rotating on-call and after-hours work is required.

Physical demands include frequent standing, walking, and sitting, and occasional climbing (including ladders and roof access), balancing, stooping, kneeling, crouching, or crawling. Must be able to work at heights and in outdoor conditions, including heat and cold, and to regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.

As part of the interview process, candidates may participate in a technical assessment based on practical troubleshooting scenarios relevant to the role.

Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.

Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.

• Provide live, hands-on support to Service and Control Technicians through phone, chat, email, and ticketing, with a focus on fast response and practical resolution while the technician is on site.
• Triage incoming requests, capture impact and context, gather evidence, and take ownership of assigned issues through resolution, growing into ownership of complex field cases as repeatable patterns emerge.
• Remain the technician’s engaged point of contact, owning communication and follow-through while platform teams (Network, Cloud, Cybersecurity, and others) work changes within their own systems; hand off ownership only through a clear handoff with full context.
• Troubleshoot technician laptops, tablets, and mobile devices, including hardware, operating system, drivers, firmware, and application dependencies in rooftop, outdoor, and mechanical room conditions.
• Support technician-specific software, including HVAC controls programming tools, building automation and service applications, and remote monitoring systems.
• Troubleshoot the IT side of field connectivity, including USB/serial adapters and drivers, controller and gateway access, VPN, cellular, and Wi-Fi. Controls specialists retain responsibility for HVAC control logic and mechanical systems.
• Participate in a rotating on-call schedule to provide after-hours support for critical technician issues, with rotation and escalation details clarified as staffing and field demand become measurable.
• Travel approximately 25% to branch locations and customer sites to provide on-site support, deploy equipment, and assist technicians directly.

• Complete new technician equipment and account setup, including build, imaging, deployment, access management, and license management.
• Support device management and enrollment, including Intune, Jamf, and MDM compliance, policy, and standard device actions.
• Support Microsoft products such as Windows, Office 365, and other cloud-based applications, and support various vendor applications as needed.
• Perform hardware and software configuration, driver and firmware updates, maintenance, and upgrades for field-facing systems.
• Manage inventory of technician hardware and software assets, including tracking, lifecycle, and refresh.
• Interact with vendors to facilitate repairs and replacements of field hardware, such as laptops, tablets, rugged devices, docks, and accessories.
• Support pilots and field rollouts of new hardware, software, and MDM deployments, gathering technician feedback and validating compatibility in practice.

• Support approved endpoint security tools on field devices and collaborate with Cybersecurity, which owns the security platforms, on malware, vulnerability, and anti-phishing issues.
• Follow safety policies, codes, and regulations for rooftop, outdoor, and site work.

• Recognize emerging repeat issues, record root causes, and tag field cases by location, device, application, and owning team to help the team learn where demand actually comes from.
• Document known fixes, validated procedures, and runbooks, and build knowledge base content where none exists yet.
• Track support trends and metrics such as response times, resolution rates, repeat incidents, and technician satisfaction, and recommend improvements to field support workflows.
• Evaluate tools, products, and IT processes, share technician feedback, and recommend changes and technology standards that improve technician productivity and experience.
• Train field technicians in the use of equipment, software, and approved support processes.
• Grow technical depth through pairing and shadowing within IT Field Solutions, share troubleshooting methods with teammates, and participate in cross-training and job shadowing with Control Technicians.

Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value—for our partners and our people.

If you’re looking to make an impact, we’re glad you’re here. At Meriton, you’ll join a team that believes in big ideas, doing great work, and building careers that matter—every step of the way.