Insurance Product Manager, WC

Location: Waltham, MA or Palo Alto, CA (hybrid)

ERGO NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience.

Simply put, wherever you find small businesses, you’ll find ERGO NEXT.

Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in.

This pivotal role requires a leader to oversee the profit and compliance of our Workers Compensation product. The ideal candidate will provide essential organization and structure to significant engineering implementations, acting as a motivator for the team and a champion for the Workers Compensation product line. As a key driver of critical initiatives, you will manage major project implementations to facilitate the broad market scaling of our WC offering. Are you ready to transform your Workers Compensation (WC) underwriting expertise into scalable, tech-driven solutions? Join us to build the future of automated insurance.

• Develop full-scale project plans and communication documents to drive initiatives that maintain the integrity of our Workers Compensation (WC) product, utilizing your deep understanding of NCCI and independent rating bureau manuals.
• Effectively communicate project expectations and schedule timelines to seamlessly oversee and integrate product changes.
• Collaborate continuously with engineering, product, and legal teams to accurately translate complex state regulations and NCCI rules into clear technical requirements, driving automated compliance solutions.
• Determine required resources and coordinate stakeholders to successfully attain project objectives, specifically integrating Workers' Compensation (WC) underwriting expertise to clearly define requirements for the automation of underwriting and the enhancement of portfolio management.
• Track initiative milestones, deliverables, and performance metrics, providing regular status reports while collaborating with the Filings team and owning the working relationship with WC rating bureaus.
• Collaborate with internal teams to design and implement efficient initiative workflows. Build clear, efficient processes that empower our customer service and production teams and users to quickly grasp our WC product offerings and swiftly resolve issues.
• Conduct Market Research review data, research studies and filings in an effort to guide the direction of the line.

• Workers' Compensation Mastery: 5+ years of experience in Workers Compensation product with deep, practical understanding of WC insurance, class code assignment, premium calculation, navigating bureau manuals and rate/form revisions ensuring changes meet appropriate regulatory compliance.
• Underwriting Acumen: Working knowledge of WC underwriting principles, portfolio and the automated underwriting process.
• Project Management and Process optimization: PMP, Six Sigma or equivalent certifications preferred.
• Metrics and monitoring: Experience with Jira, Figma, Tableau and AI tools.
• Stakeholder Management: Communication skills that motivate team members and drive results.
• Bachelor's degree in insurance, business, finance, STEM, or a related field.

Unstoppable Qualities

• Deep knowledge of Pay as you go is preferred.
• Preference will be given to candidates with understanding of AI principles and experience with AI tools.
• CPCU or master’s degree.

US annual base salary ranges for this full-time position depending on experience/skillset: Mid Level: $115,000 - $150,000/yr Senior Level: $130,000 - $170,000/yr

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of ERGO NEXT Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.

Please note, we do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domain @next-insurance.com or @nextinsurance.com. Additionally, Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Next Insurance, please do not provide any personal or financial information. You can find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.

Don’t meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At ERGO NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.