- Enable customers and partners through configuration workshops, and guidance that builds long-term self-sufficiency.
- Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team.
Have you got what it takes?
- Bachelor's degree in a technical or business field (e.g., Computer Science, Information Systems, Engineering) or equivalent work experience.
- 5+ years of professional experience, including at least 1+ year working with digital channels, AI, or bot-driven applications.
- Proven expertise in:
- Supporting large enterprise environments, including complex integrations and deployments at scale.
- Configuring contact center technologies
- CRM integrations, APIs, and related ecosystem technologies.
- Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.
- Design and documentation of workflows using diagramming tools such as Lucidchart or Microsoft Visio and supporting detailed use cases, test plans, and UAT guidance
- Familiarity with:
- Generative AI models, NLU techniques, automation principles
- Emerging trends in digital customer engagement
- Desired personal traits
- Analytical and inquisitive mindset.
- Team and customer-oriented with strong interpersonal skills.
- Early adopter of innovative technologies.
- Strong sense of accountability and ownership.
- Professional communication, behaviour and demeanour.
What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NICE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 11806 Reporting To: Manager Role Type: Individual Contributor