- Bachelor’s degree in Computer Science, IT, Engineering, or related field (preferred).
- 10+ years of experience in customer experience/contact center technology space.
- 3+ years of experience in NICE CXone and UC environments.
- 6+ years of software development experience in real-time systems.
- Strong experience in enterprise-level CCaaS architecture.
- Experience in network infrastructure and integrations.
- Proven ability to work in fast-paced environments.
- Strong team player with leadership capabilities.
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.