- Experience in an AI centre of excellence, innovation lab, or internal incubator
- Experience with Cognigy, NiCE CXone, or other CCaaS and conversational AI platforms, including voice AI
- Experience integrating with enterprise systems such as Salesforce, ServiceNow, Workday, Atlassian, and Microsoft 365
- Experience with LLMOps: evaluation frameworks, observability (OpenTelemetry), prompt registries, and cost governance
- Experience fine-tuning or evaluating open-source models
- Experience with workflow applications such as N8N or similar
- Have developed market ready software applications
- Fluency in foreign language; German would be a plus, for close collaboration with Forward Deployment Cognigy team in Germany.
What’s in it for you?
SPARK is a chance to be a founding member of a brand-new team, and to shape how NiCE turns AI ideas into everyday tools used by colleagues around the world.
Join an ever-growing, market-disrupting, global company where the teams, comprised of the best of the best, work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate about AI, innovative at heart, and excited to constantly raise the bar on what intelligent technology can do, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 11874
Reporting into: VP , Business Operations , Sales Ops