Systems Delivery Manager (Hybrid)

This is both an operational leadership role, and a change leadership role. You will take ownership of day-to-day delivery and drive the strengths of each function. You will also build and lead multi-year plans that keep the best of current practices while evolving how we deliver systems to support the business.

As a System Delivery Manager, you will

• Manage, coach, and develop business analysts, testers and application support staff, ensuring clear priorities, effective collaboration, and reliable coverage of work.
• Ensure business needs are elicited, clarified, and translated into refined requirements, user stories, and acceptance criteria.
• Oversee test strategy, test case design, test data, defect tracking and quality checkpoints so solutions are validated before release.
• Partner with business leaders to confirm plan details and consider readiness for deployment.
• Manage incidents, problems, and change processes for production systems, including post-launch monitoring, timely issue resolution, root-cause analysis, and clear communication with affected teams.
• Allocate team capacity across projects, enhancements, testing cycles, and support needs and communicate priorities, risks, and resource needs.
• Serve as a bridge between development, business operations, and third-party partners, including consultants and core vendors, so joint work is coordinated, resourced and aligned with business priorities.
• Develop a plan for modernizing analysis, testing and support practices, with clear milestones, resource needs, and measure of success.
• Define automation opportunities, recommend tools and frameworks, and integrate opportunities into key workflows for each team role.
• Establish meaningful metrics and use them to drive continuous improvement.

This position has a hybrid work schedule with 3 days per week (Tue, Wed & Thu) on-site in our Seattle office.

Read the job posting on the Northwest Administrators, Inc. site

Source: the Northwest Administrators, Inc. Greenhouse job board. We last checked this job 5 h ago. We first saw it 8 days ago. A job on a job board does not always mean that the team interviews people now. We found this job board in a public list. We did not yet compare it with the careers page of the company.