Business Systems Analyst, ServiceNow
Okta, Bengaluru, India +1
What you will do
- Elicit, document, and refine business requirements through workshops, interviews, and process mapping, and translate them into user stories with clear acceptance criteria.
- Configure ServiceNow using out-of-the-box capabilities where possible, including forms, catalog items, Flow Designer, notifications, SLAs, and access controls.
- Support and enhance ITSM and ITOM processes, including Incident, Problem, Change, Request, Knowledge, and CMDB.
- Support HRSD / Employee Center, CSM, HAM, and SAM use cases, such as case management, onboarding, asset lifecycle, and software license compliance.
- Partner with developers and architects to design solutions that align with platform standards and best practices.
- Develop test plans, execute functional testing and UAT, and coordinate defect resolution ahead of each release.