Sr Manager of Software Engineering - Resiliency Engineering

• Defines what "done" means for each resiliency standard as testable

engineering criteria, such as what counts as a proven region failover for a merchant journey, what a rollback must cover (code, feature flags, configuration and data), and what a canary must measure before traffic widens.

• Drives multi-region engineering across Merchant Services applications,

including deployment and releases, automated failover and failback, and independent traffic switching.

• Maps dependencies across applications and merchant journeys, including event

producer and consumer chains and shared services, and turns them into a delivery sequence that holds up technically.

• Reviews failover runbooks, dependency maps, release designs and observability

plans with engineering leaders and architects, and judges whether dates, blockers and exception requests are technically sound.

• Designs region failover tests, game days, rollback drills and synthetic

journey tests, and decides whether the results prove the standard across the whole merchant journey.

• Establishes reusable resiliency patterns with architects and platform

engineering, covering failover, traffic switching, release safety, pipeline guardrails, synthetic journeys and edge telemetry.

• Leads the technical learning from resiliency failures in testing and

production, making sure root causes are conclusive and fixes address the pattern rather than the single instance, working through the existing release management and problem management processes.

• Gives senior technology leaders a clear engineering view of what is proven,

what is at risk and why, and the options.

• Hands-on experience designing or running multi-region systems at scale on

AWS, in both active-active and active-passive configurations, including messaging (Kafka or Amazon MSK), traffic routing (Amazon Route 53), containers (Amazon EKS or ECS) and databases.

• Strong understanding of microservices architecture, including design-time and

runtime coupling, with the ability to assess how service boundaries and dependencies affect resiliency across complex platforms.

• Release engineering experience with canary and blue/green deployments,

feature-flag control and automated rollback.

• Observability and site reliability engineering experience, including SLOs,

synthetic monitoring, edge and real-user telemetry, and incident analysis.

• Experience leading resiliency testing, such as game days, chaos engineering

or disaster recovery exercises, and the judgment to tell a real proof from a flawed one.

• Ability to influence senior engineering leaders and architects through

technical argument, without direct authority.

• A track record of driving an engineering standard across many teams until

they adopted it.

• Experience in payments or another regulated industry.
• Hands-on experience with resiliency patterns such as dependency isolation and

graceful degradation; retries, timeouts and circuit breakers; data replication, idempotency and reconciliation; and capacity headroom and load shedding during recovery.

• Experience leading root-cause analysis for complex incidents that span

several teams.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.