Lead Software Engineer - Production Support & SRE

As a Lead Software Engineer at JPMorganChase within the Commercial and Investment Banking Technology team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, your role requires to partner across software engineering, product, infrastructure, cyber, and production support teams to improve service health, resiliency, and client experience.

You will serve as a trusted technical authority during major incidents, production readiness reviews, resiliency exercises, and operational governance activities while championing Site Reliability Engineering (SRE) principles and modern engineering practices.

• Serve as the technical production owner for critical Recon services and

client-facing platforms, driving reliability, availability, scalability, operational efficiency, and client experience through SRE principles.

• Lead technical response and restoration efforts during major production

incidents, accelerating recovery and coordinating across engineering, infrastructure, cyber, and support teams.

• Partner with development teams to identify recurring failure patterns, drive

root cause remediation, reduce technical debt, and prevent recurrence.

• Define and improve SLOs, SLIs, error budgets, reliability metrics,

monitoring, telemetry, dashboards, alerting, and operational analytics.

• Define and deploy monitoring, metrics, and logging systems on AWS and

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+

problem-solving and troubleshooting skills

• Practical cloud native experience and ability to tackle design and

functionality problems independently with little to no oversigh

• Hands-on experience with AWS and enterprise observability platforms including

Grafana, Splunk, Dynatrace.

• Experience with GitHub Copilot, AI-assisted engineering, and prompt

engineering for operational analysis, automation, troubleshooting, or reporting.

• Demonstrates site reliability principles and practices every day and

• Works toward becoming an expert on the applications and platforms in your

remit while understanding their interdependencies and limitations. Maintain strong production governance, including access controls, operational procedures, audit readiness, runbooks, documentation, MEPC execution, and operational review processes.

• Drives team adoption of enterprise-authorized AI-assisted engineering

practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.

• Applies knowledge of tools within the Software Development Life Cycle

toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.

• Evolves and debug critical components of applications and platforms. Provides

comprehensive and ongoing guidance, tools, and solutions to support the firms’ growth

• Extensive experience supporting large-scale, mission-critical production

environments in high-volume transaction or payment platforms.

• Experience in applying Production Engineering or Site Reliability Engineering

principles to improve reliability and operational performance with strong background in Site Reliability Engineering principles, Production Engineering, Application Support, Platform Engineering, or Technology Operations.

• Proven experience leading complex production incidents, root cause analysis,

problem management, service restoration, and recurrence elimination.

• Experience with production observability technologies such as Grafana,

Splunk, Dynatrace, or comparable platforms.

• Experience developing automation using scripting, system integrations,

engineering tooling, CI/CD pipelines, or release automation.

• Experience with automation tools like Terraform or AWS CloudFormation
• Demonstrated experience leading effective use of approved AI-assisted

software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security.

• Strong understanding of responsible AI use in engineering workflows,

including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices

• Proficient with DevOps practices and CI/CD pipelines with excellent

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.