Senior Lead Site Reliability Engineer

Elevate your engineering prowess to unprecedented levels by joining a team of exceptionally gifted professionals and position yourself among the top echelon in site reliability.

As a Senior Lead Site Reliability Engineer at JPMorgan Chase within the Infrastructure Platforms and Foundational Services (IPFS) team, you work with your fellow stakeholders to define non-functional requirements (NFRs) and availability targets for the services in your application and product lines. You will ensure those NFRs are accounted for in your products’ design and test phases, that your service level indicators are effectively measuring customer experience, and that service level objectives are defined with stakeholders and implemented in production.

• Creates and delivers high quality designs, roadmaps, and program charters

• Formal training or certification on site reliability engineering concepts and

• Hands-on experience operating on-premises data-center infrastructure — such

as enterprise networking, storage, data center services, or data protection and replication — and applying site reliability practices to physical/hybrid infrastructure environments

• Experience with MCP (Model Context Protocol) Servers or similar agent

frameworks for building autonomous systems, and understanding of LLM integration, prompt engineering, and RAG (Retrieval-Augmented Generation)

• Familiarity with AI/ML model building, deployment, and lifecycle management

• Acts as a key resource and mentor for technologists in your area seeking

advice on technical and business issues, and serves as a culture carrier and site reliability adoption champion for your team

• Collaborates with others to create and implement observability and

reliability designs for complex systems which are robust, stable, and do not incur additional toil or technical debt

• Uses enterprise-authorized AI capabilities within the work environment to

accelerate reliability design and operational decisioning (e.g., incident/post-incident analysis and requirements traceability), validating outputs and handling operational data according to sensitivity and security requirements

• Drives evolution and debugging of critical components by understanding

• Provides comprehensive and ongoing guidance, tools, and solutions to support

• Make significant contributions to JPMorganChase’s site reliability community

• Leads reuse-first adoption of AI-assisted reliability workflows across

SDLC/toolchain practices (e.g., testing/validation automation and production readiness), ensuring traceability/auditability, resiliency, and security controls

• Advanced knowledge in site reliability culture and principles with

demonstrated ability to implement site reliability within an application or platform

• Advanced knowledge and experience in observability such as white and black

box monitoring, service level objectives, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.

• Expert-level proficiency in Java, Go (Golang), Python, and Terraform for

building enterprise-grade applications, high-performance systems, automation, and infrastructure as code

• Demonstrated experience using enterprise-authorized AI capabilities within

the work environment to improve reliability engineering workflows with strong validation habits and awareness of data sensitivity

• Ability to set team practices for safe AI usage in operations (e.g.,

review/approval expectations and escalation paths) while maintaining resiliency, security, and auditability outcomes

• Advanced knowledge of software applications and technical processes with

considerable depth in multiple technical disciplines including distributed systems, microservices architecture, and cloud-native technologies

• Hands-on experience building AI Agents and autonomous systems with

proficiency in AI frameworks (LangChain, LangGraph, AutoGen, CrewAI) and leveraging AI development tools (GitHub Copilot, Claude, etc.) to accelerate development and innovation; and expertise in designing and implementing logging pipelines (Fluentd, Logstash, Vector) and systems for metrics collection, analysis, and distributed tracing

• Strong experience building production-grade RESTful APIs and designing

message queue architectures (Kafka, RabbitMQ, SQS) for event-driven systems; and expertise in graph databases (Neo4j, TigerGraph), vector databases (Pinecone, Weaviate, Chroma), and integrating multiple data stores for AI-powered systems

• Proficiency with containerization (Docker, Kubernetes), CI/CD pipelines, and

• Ability to communicate data-based solutions with complex reporting and

visualization methods, recognized as an active contributor of the engineering community, and continues to expand network and leads evaluation sessions with vendors to see how offerings can fit into the firm's strategy

• Experience with big data technologies (Hadoop, Spark, Flink), analytical

databases, NoSQL databases (MongoDB, Cassandra, DynamoDB), and time-series databases (InfluxDB, TimescaleDB)

• Knowledge of security best practices and compliance requirements in highly

regulated industries, with experience in chaos engineering tools (Chaos Monkey, Gremlin, LitmusChaos) and GameDay exercises

• Contributions to open-source projects, particularly in SRE, observability, or

• Strong communication skills with ability to mentor and educate others on site

reliability principles and practices, and ability to anticipate, identify, and troubleshoot defects found during testing

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.