Business Manager, Senior Associate - AI for Operations

Are you ready to shape the future of Finance & Business Management? Join us as a Business Manager and drive innovative AI for Operations initiatives. You will have the opportunity to partner with senior leaders, influence strategy and deliver measurable outcomes. You can grow your career, develop your skills and make a meaningful impact in a collaborative and inclusive environment.

As a Senior Associate, Business Manager within Finance & Business Management, you will support AI for Operations initiatives across the Commercial & Investment Bank. You will partner with leaders in Operations, Digital & Platform Services, Finance and Data & Analytics to deliver transformation, shape strategy and turn data into actionable insights. You will blend portfolio management, operating model design and hands-on execution to achieve measurable outcomes. In this role, you will help us foster operational excellence and support the business in reaching its goals.

• Analyze large, complex data sets to develop rigorous business cases and

investment memos, identify performance trends and root causes, turn insights into concise executive narratives and recommendations.

• Help define and maintain management OKRs and senior leadership metrics by

producing recurring business reviews, performing data checks, and escalating data quality issues; summarize insights for executive audiences and ensure accuracy, clarity, and version control.

• Support business management planning by helping translate leadership

priorities into draft sequenced plans, timelines, and budget inputs; track progress against milestones.

• Own headcount and expense forecasting in partnership with Finance, support

annual budgeting and monthly/quarterly business reviews.

• Manage allocations and activity-based costing, support cost-to-serve modeling

and benchmarking to inform investment priorities.

• Prepare and deliver materials for senior forums (town halls, Business

Reviews, Quarterly Business Reviews), helping the business tell the story with clarity and impact.

• Coordinate deliverables across business managers, finance, technology and

operations, drive cross-functional decisioning and issue resolution.

• Support business hygiene and governance (training, access recertifications,

resiliency planning, expense approvals, meeting agendas, offsite planning) and support people agenda initiatives and organizational communications.

• Bachelor’s degree required.
• Minimum 5 years of relevant experience in Business Management/COO, Investment

Banking, Corporate Strategy, Consulting, or transformation.

• Ability to structure ambiguous problems, synthesize qualitative and

quantitative inputs, and communicate data-informed insights and options.

• Advanced communication and storytelling skills—able to distill complexity

into compelling narratives for senior audiences.

• Advanced stakeholder management and collaboration skills across multiple

levels and functions, as well as ability to influence without direct authority.

• Highly organized self-starter who balances big-picture thinking with

attention to detail; able to prioritize, manage multiple workstreams, and meet deadlines in a fast-moving environment.

• Proficiency in Excel and PowerPoint (including building polished analyses and

presentations).

• Experience with AI tooling and implementation.
• Experience with Tableau, Qlik, or similar BI tools.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.