It Operations Engineer, End User Computing
Point72 , New York, NY +2
What you will do
- Provide white-glove technology support and advice to our Executive Management team
- Diagnose and resolve issues across PCs, laptops, mobile devices, software, and video conferencing solutions with patience and empathy
- Advise on current technology and corporate policies with practical recommendations
- Manage expectations clearly and professionally during incidents and service requests
- Coordinate with local, off-site, and global technology service providers to maintain excellent service standards
- Develop written project plans for new technology initiatives
- Provide rotational 24/7 on-call support and travel domestically and internationally as needed
A Career with Point72's Technology Team
As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies.