Customer Service Analytics Analyst
Majority, Colombia +1
The role
Bogotá, Colombia | On-site
At MAJORITY, we are looking for a highly analytical, curious, and proactive Customer Service Analytics Analyst to help us understand performance, identify opportunities, and make better decisions across our Customer Service operation.
This is a high-ownership individual contributor role for someone who enjoys working with data, challenging assumptions, and turning complex information into clear and actionable insights.
What you will do
- Own and develop analytics for our Customer Service organization.
- Build dashboards and reporting for key CS metrics and KPIs.
- Monitor performance, identify trends, risks, and opportunities, and conduct root cause analyses.