Product Manager, Client Services

RVO Health, Charlotte, North Carolina +1

The role

Here, you'll help over 40 million people every month, with a team that genuinely cares about the work and each other.

At a Glance

We are seeking a Product Manager to join our Healthcare Client Services team and own the product relationship with one of RVO Health’s largest health system partners. You’ll own the roadmap end to end, run backlog and sprint planning with a dedicated engineering team, and be the client’s day-to-day product contact, including presenting product updates to internal and external leadership. As a Product Manager, you will play a critical role in improving the user experience and ensuring that our platform provides accurate, reliable, and comprehensive information to empower users in making informed decisions about their healthcare providers.

Posted pay

$80K–$100K

a year

Compared with similar jobs

This base pay is below the median for product management jobs in other US places with no level in the job title.

Median: $175K a year
Other jobs in the group: 468

We compare the middle of each posted range. This is base pay as posted. The group does not include this job.

Location

Charlotte, North Carolina +1

Work type

Not given

Level

Not given

Posted

9 days ago

Last check

5 h ago

Job type

Product management

The role

Here, you'll help over 40 million people every month, with a team that genuinely cares about the work and each other.

At a Glance

What you will do

Collaborate with cross-functional teams, including engineers, designers, data analysts, and healthcare experts, to define and execute the product strategy for healthcare professional research on our platform.
Conduct market research and analysis to understand user needs, behaviors, and pain points related to finding and selecting healthcare professionals.
Define and prioritize product features and enhancements based on user research, feedback, and business objectives.
Develop and maintain a deep understanding of the healthcare industry, including the different types of healthcare professionals, specialties, and certifications.
Work closely with data teams to ensure the accuracy, completeness, and relevance of healthcare professional data on the platform.
Conduct user testing and gather feedback to iterate and continuously improve the healthcare professional research features.
Collaborate with marketing and communication teams to effectively promote and communicate the value and capabilities of our healthcare professional research tools.
Stay abreast of industry trends, regulatory changes, and user expectations to ensure our platform remains competitive and compliant.
Monitor key performance metrics to measure the success and impact of the healthcare professional research features and make data-driven recommendations for further improvements.
Own the client’s product roadmap, backlog and sprint planning with engineering, starting from priorities set with product leadership and growing into setting them
Be the day-to-day product contact for the client and internal teams, and present roadmap and release updates to client stakeholders
Use AI tools to work smarter on analysis, documentation and backlog management

Within your first 6–12 months, you will

Own the client’s roadmap and sprint process end to end, with priorities you’ve set and defended
Be the client’s trusted product contact, leading product updates in partner meetings and quarterly business reviews
Deliver measurable improvement in the call-center and digital funnel, backed by your own analysis
Run an intake and prioritization process the client and internal teams both rely on
Have a documented point of view on what the product should look like 12 months out

Product Manager, Client Services

The role

Product Manager, Client Services

The role

What you will do

Within your first 6–12 months, you will

What you need

Required

*Note actual salary is based on geographic location, qualifications and experience

Nice to have

Where You'll Be

Hiring Timeline Notice

About RVO Health

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Interview questions

RVO Health

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