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Manager, Technical Consulting
Staffbase, Canada +1
What you will do
- Lead and develop the Technical Consultants in North America, including hiring, coaching, performance management, and career development
- Set and uphold a clear standard for ownership and proactive communication between customer calls, and coach consultants to it
- Own team operating rhythm and capacity planning, including meetings, shifts, responsibilities, and coverage needed to meet SLAs and internal targets
- Own technical delivery quality for NA onboarding and paid technical services
- Own the escalation path for high-complexity issues, step in on the hardest cases, and build principal-level consultants' ability to resolve them, with structured troubleshooting, clear customer communication, and durable fixes
What you need
What you need to be successful
- 5+ years in technical consulting, solutions engineering, implementation engineering, technical onboarding, or a similar customer-facing technical role in B2B SaaS, including enterprise customers
- 2+ years as a people manager of technical team members, including hiring, performance management, and promotions.
- Hands-on experience designing, implementing, and troubleshooting identity and provisioning solutions, including:
- SAML 2.0 and or OIDC
- At least one major IdP such as Entra ID, Okta, Ping, or ADFS
- SCIM provisioning and directory or group mapping patterns
- Strong fundamentals in email and domain configuration (SPF, DKIM, DMARC, and DNS)
- Experience with integrations using REST APIs and/or webhooks, including API authentication patterns such as OAuth2 or token-based authentication
- Ability to read technical artifacts and guide execution, including logs, API responses, JSON payloads, and basic troubleshooting workflows
- Practical fluency with AI tools in your own work, and curiosity about how AI changes technical delivery
Consulting and leadership skills
- Strong communication, leadership, project management, and stakeholder management skills
- Experience leading a team through level changes and backfills, with consultants you have grown into the next role
- A track record of setting clear ownership expectations and holding people to them, with candor and respect
- Ability to explain technical concepts clearly to non-technical audiences, including customer admins and business stakeholders
- Experienced collaborating cross-functionally with Onboarding, Sales, Customer Success, Product, and Support
Nice to have
- Familiarity with Microsoft 365 or Google Workspace environments as they relate to email authentication and routing concepts
- Experience with middleware and integration tooling such as Workato, Zapier, or Mulesoft
- Familiarity with HTML, CSS, and JavaScript or TypeScript, especially in the context of templates or lightweight front-end work
- Experience creating technical playbooks, delivery standards, and repeatable implementation frameworks across a team
- Experience building or scaling a paid services or professional services offering
Pay and benefits
- Competitive Compensation – we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)
- Flexibility – we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400
- Recharge – 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
- Support – we’re offering an RRSP program with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
- Volunteer Day – you’ll get one day off per year for supporting a social project
In compliance with local law, we are disclosing the compensation, or a range thereof. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $105,000 - $141,000 CAD base salary per year. Other rewards may include commissions and program-specific awards.
In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, an employee growth budget, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).
About Staffbase
We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.
Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers—reaching over 14 million employees—in transforming their employee experience. We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.
We’re growing our Customer department and looking for a Manager, Technical Consulting to lead our North American Technical Consulting team. The team partners with customers on the technical foundations of a successful rollout during onboarding and growth. That covers identity and access management, user provisioning, domain and email setup, and integrations. These foundations also determine how well customers can use Staffbase’s AI capabilities, because AI is only as good as the data, permissions, and connected systems behind it.
This is a people leadership role that needs real hands-on technical depth. Most of your time goes to leading the team, with roughly 20% hands-on. You'll guide solution design and troubleshoot complex identity, provisioning, email, and API issues alongside the team.
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Source: the Staffbase Greenhouse job board. We last checked this job 7 h ago. We first saw it 4 days ago. A job on a job board does not always mean that the team interviews people now. We found this job board in a public list. We did not yet compare it with the careers page of the company.
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