Autres qualifications
- Excellente compréhension des architectures réseaux et télécoms et de leurs contraintes opérationnelles.
- Maîtrise des principes de gestion des incidents, SLA, KPI et résilience opérationnelle.
- Bonne connaissance des enjeux de sécurité opérationnelle et de gouvernance technologique.
- Capacité à analyser des environnements complexes et à évaluer les risques associés aux changements techniques.
- La maîtrise du français est requise pour ce poste. La maîtrise de l’anglais est également nécessaire afin de communiquer efficacement avec des clients et des collègues partout au pays.
Compétences requises
Adapté à son niveau et à son domaine d'expertise, le titulaire du poste doit posséder les compétences suivantes :
- Habilité à se développer constamment dans un esprit continu d'apprentissage.
- Génère de la valeur et possède un esprit innovateur.
- Démontre une saine gestion du risque organisationnel et de la sécurité informatique.
- Possède une approche de service.
- Possède un esprit d’équipe et de collaboration.
- Communique efficacement.
- Planifie et organise son travail de façon autonome, rigoureuse et agile.
- Possède un grand sens des affaires.
- Démontre de fortes compétences en gestion d'équipe.
- Capacité à diriger à travers le changement et l'incertitude.
- Favorise la croissance et l'apprentissage.
- Dirige la stratégie et l'exécution.
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Reporting to the Chief Technology Officer, the Director, Network Operations is responsible for the organization’s overall, continuous, and secure management of network operations. The incumbent ensures the availability, performance, and reliability of network and telecommunications infrastructure while overseeing compliance, operational risk management, and continuous process improvement.
The incumbent serves as the operational point of reference for network activities and actively contributes to achieving the company’s strategic objectives.
Education/Experience/Certification
- University degree in computer science, software engineering, telecommunications, or a related field.
- At least 15 years of experience managing network operations or telecommunications.
- Demonstrated experience managing technical teams.
- Experience in major incident management, service continuity, and post-mortem processes.
- Experience in environments involving security, compliance, and continuous availability (24/7) requirements.
Other Qualifications
- Excellent understanding of network and telecommunications architectures and their operational constraints.
- Strong command of incident management principles, SLAs, KPIs, and operational resilience.
- Good knowledge of operational security and technology governance considerations.
- Ability to analyze complex environments and assess risks associated with technical changes.
- Fluency in French is required for this position. Proficiency in English is also necessary in order to communicate effectively with clients and colleagues across the country.
Skills Required
Adapted to his or her level and field of expertise, the incumbent must possess the following skills:
- Ability to develop constantly in a spirit of continuous learning.
- Generates value and has an innovative spirit.
- Demonstrates sound management of organizational risk and IT security.
- Has a service approach.
- Team player and collaborative.
- Communicates effectively.
- Plans and organizes work autonomously, rigorously and agilely.
- Has a strong business acumen.
- Demonstrates strong team management skills.
- Ability to lead through change and uncertainty.
- Values diversity and empathy.
- Promotes growth and learning.
- Drive strategy and execution.