Sr. Digital Product Manager

The Senior Digital Product Manager will be a critical part of the Digital Product team, partnering with an interdisciplinary team of engineers, clinicians, and operators to deliver on Strive's Digital Product Vision and move strategic KPIs in a scalable and standardized way through tech-enabled solutions. This role will own Strive's telephony and video visit solutions, including voice and contact center and video visit platforms. This individual will serve as the Voice of the Customer and SME for how patients and care teams connect with each other by phone and video, identify the most pressing problems to solve, and work with the cross-functional team to deliver user-driven solutions to optimize clinical workflows, reduce administrative burden, and enhance the patient experience.

As the Senior Digital Product Manager for telephony and video visits, this individual will be expected to thrive in ambiguity and create clarity out of complex problems. This role will report to the VP of Digital Product.

• Bachelor's degree in a relevant field.
• 5+ years experience in a product management role.
• 4+ years experience at either a healthcare delivery organization or working on a technology product in an agile environment.
• Experience leading digital patient experience initiatives (voice, video, mobile/web/omnichannel).
• Experience with telephony and contact center platforms (e.g., CCaaS, IVR, call routing) and/or telehealth and video visit platforms.

• Proven understanding of digital health ecosystems, clinical workflow technology, and healthcare data interoperability.
• Proven track record in healthcare technology, ideally with value-based care, population health, or digital health platforms.
• Familiarity with regulations affecting telephony and virtual care (e.g., HIPAA, state telehealth requirements).

Annual Salary Range: $108,500 - $136,000. This position is also eligible for a target annual bonus of 15%

Final compensation will be determined based on location, experience, and qualifications.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Strive Health will not pay fees associated with resumes presented through unsolicited means.

At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey.

Our work reduces emergency visits, improves outcomes, and helps patients live fuller lives. You’ll work alongside passionate Strivers who care deeply about making an impact, show up for one another as One Team, and find ways to elevate the everyday.

If you’re looking for meaningful work where your contributions truly matter, you’ll feel right at home at Strive!

• Own day-to-day functions of the telephony and video visits product value stream (voice/IVR, contact center, and video visit platforms), including executing on the product vision and roadmap.
• Partner with Product, Clinical and Operational leadership and stakeholders to define the product vision, KPIs, and product outcomes.
• Execute day-to-day product discovery, serve as the voice of the customer, facilitate the interdisciplinary team to deliver on goals.
• Collaborate closely with Engineering, Data Science, Analytics counterparts within Strive's Agile SDLC to deliver high-impact product solutions.
• Manage relationships with telephony and video visit vendors and platform partners, including requirements, integrations, and roadmap alignment.
• Understand the market and overall competitive dynamics of the product area with a focus on telehealth and video visit platforms, cloud telephony and contact center (CCaaS) platforms, digital health, and value-based care models.
• Contribute to continuous improvement of Digital Product team best practices, helping mature product operations, backlog hygiene, and sprint delivery discipline.

• Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support – Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave – Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.

To learn more about our offerings, click here.