Customer Solutions Architect
Vonage, Sydney, Australia +1
What you will do
Consulting / Sales Engineering / Technical Account Management Provide the full range of Solutions Engineering services to an assigned base of large and complex customers. Your functional and technical expertise will enable you to own the technical sales process — investigating, designing, and presenting Vonage API, CPaaS, Voice, and RTC solutions that address real customer challenges.
Customer Engagement & Technical Advisory Work directly with customers to perform implementation reviews, understand their business and technical challenges, and ensure the prompt and proper resolution of technical or procedural issues. You will influence customer infrastructure and system-related decisions, applying in-depth customer insight to deliver meaningful outcomes.