Senior Product Manager - VCR

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging.

Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Vonage Cloud Runtime (VCR) is a serverless developer platform that lets enterprise customers, internal solution teams, and strategic partners build and deploy communication applications — without managing infrastructure. Think of it as the engine behind Vonage's ability to deliver managed solutions at scale: it powers Connectors (Salesforce, HubSpot, MoEngage, Okta), enables CSP partnerships (Deutsche Telekom, Optus), and supports enterprise customers across retail, healthcare, BFSI, and telco.

VCR has validated product-market fit and is now at a critical inflection point - transitioning from Beta to General Availability, and a strategic roadmap toward an AI enablement layer. This is a rare opportunity to own a platform product end-to-end: from closing GA readiness gaps and redesigning the pricing model, to defining how AI-powered communication workflows get built on top of Vonage infrastructure.

You'll be the dedicated PM for Cloud Runtime — the primary product voice across engineering, sales, and customers — joining a team of 3 PMs (growing to 5) with direct access to leadership and real ownership from day one. sales, and customers.

• Own the Cloud Runtime vision, strategy, and roadmap, aligned with company priorities and 2026 OKRs.
• Lead the transition from Beta to GA, identifying gaps in product readiness, usability, reliability, and adoption.
• Prioritize initiatives based on customer needs, business impact, and technical considerations.

• Define the product direction for an AI enablement layer on top of Cloud Runtime.
• Explore how developers and enterprise customers can build AI-powered communication workflows, intelligent solutions, and orchestration capabilities.
• Work with engineering and other stakeholders to turn emerging use cases into a clear product roadmap.

• Lead the evolution from fixed-tier subscriptions towards usage-based pricing suited to a serverless platform.
• Work with engineering and commercial teams on cost models, usage measurement, billing, and packaging.
• Balance customer value, platform economics, and business growth.

• Partner with engineers to translate product goals into clear requirements and delivery priorities.
• Develop a practical understanding of the platform's capabilities, constraints, and trade-offs, including its cloud and runtime architecture.
• Help teams resolve blockers, align technical work with product outcomes, and maintain delivery momentum.

• Engage with enterprise customers, telecom partners, and internal solution teams to understand their needs and validate product direction.
• Improve developer onboarding, integration, activation, and adoption.
• Use customer feedback and product data to identify opportunities for improvement.

• Own product requirements, business cases, release readiness, security and privacy coordination, and KPI reporting.
• Monitor market developments across communications platforms and cloud-native serverless products.
• Identify opportunities to differentiate Cloud Runtime and strengthen its position in the market.

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.