- Experience working for a managed services provider, ideally a Microsoft Azure Expert MSP.
- Microsoft certifications such as Azure Administrator Associate (AZ-104), Azure Solutions Architect Expert (AZ-305), or other relevant Azure certifications.
- ITIL 4 Foundation or an advanced ITIL certification.
- Experience with Azure Lighthouse, Azure Monitor, Azure Arc, Azure Policy, Azure Automation, PowerShell, monitoring and alert tuning, AIOps, or Copilot-enabled workflows.
- Experience supporting FedRAMP, HIPAA, HITRUST, IRS-1075, or comparable regulated environments, including audit support and secure operating practices.
- Experience leading teams distributed across multiple time zones or countries.
- Knowledge of IT security practices and secure cloud operations.
- Experience with a ticketing or IT service management platform such as Zendesk or ServiceNow.
How We Show Up These Core Three represent the heartbeat of Atmosera. They are the behaviors and attributes we align to every day, defining how we interact, solve problems, and celebrate our wins together. This is simply who we are at our best.
- Humble: Low Ego, High Impact. We share credit easily, admit when we're wrong, and view every mistake as a data point for growth.
- Hungry: Internal Drive. We have a natural bias for action. We don't wait for permission to solve a problem or find a better way to do things.
- Mindful: Intentional Awareness. We are conscious of our impact on the team. We listen more than we speak and respond to challenges with empathy and situational awareness.
Our Interview Process We value your time and aim for transparency. Our typical interview process includes:
- Talent Screen: 30 minutes. A conversation about your background, leadership experience, career goals, and the mission of the role.
- Impact & Attributes Assessment: 45 minutes. A discussion focused on how you lead, solve problems, develop people, handle operational pressure, and demonstrate Atmosera's Core Three.
- Collaborator Loop: 60-90 minutes. Conversations with key partners focused on your technical and operational capabilities, service management experience, leadership approach, and ability to work across teams. This stage may include a presentation, scenario, or work sample.
- Final Alignment: 30 minutes. A closing conversation with leadership to align on expectations, organizational needs, and the impact of the role.
We value our employees and are committed to providing a comprehensive and competitive benefits package designed to support your well-being and financial security. Here's what you can look forward to:
Financial Security & Growth
Competitive Salary: We offer competitive salaries commensurate with experience and skills.
Generous 401(k) Plan: Secure your financial future with our generous 401(k) plan, featuring a 100% company match on your contributions up to 4% of your salary! This is a fantastic opportunity to build your retirement savings with our support.
Performance-Based Compensation: Your hard work and dedication will be recognized and rewarded through our performance-based compensation program, which includes bonus potential in addition to your base salary.
Health & Well-being
100% Employer-Paid Health, Vision, and Dental Insurance for employees: Say goodbye to expensive premiums! We cover 100% of the cost of your health, vision, and dental insurance premiums, saving you potentially thousands of dollars each year. Focus on your health, not your healthcare costs.
Company-Paid Life, AD&D, Short and Long-Term Disability Insurance: We provide company-paid life, accidental death & dismemberment, and short- and long-term disability insurance to protect you and your family.
Time Off & Work-Life Balance
Generous Paid Time Off (PTO): Enjoy a healthy work-life balance with three weeks of paid time off, allowing you to relax, recharge, and pursue your personal interests. This flexible PTO can be used for vacation, personal time, or sick leave.
11 Paid Holidays: We observe 11 paid holidays throughout the year, giving you additional time to spend with family and friends.
Community Service Leave: We believe in giving back to the community and offer paid time off for you to volunteer with organizations that are meaningful to you.
Additional Perks & Recognition
Employee Recognition and Reward Program: We celebrate and reward outstanding performance and contributions through our employee recognition program. We value your dedication and are committed to showing our appreciation.
This is a full-time position in the United States with the ability to work from home, or from one of our many US offices if local.