Sr Director - AI Delivery - 11891

• 12–15+ years of experience leading enterprise technology organizations.
• 7+ years managing engineering or enterprise application delivery / Data insights teams.
• Experience delivering AI, machine learning, or intelligent automation solutions at enterprise scale.
• Deep understanding of enterprise application ecosystems including CRM, ERP, HR, Finance, and collaboration platforms.
• Experience with LLMs, RAG architectures, agent frameworks, MCP, API integrations, orchestration frameworks, and enterprise AI platforms.
• Experience building and leading global engineering organizations.
• Strong executive communication and stakeholder management skills.
• Experience managing strategic vendors and systems integrators.
• Demonstrated success leading large transformation programs.

• Experience with Google Gemini, Vertex AI, apigee, Anthropic Claude ecosystems.
• Experience integrating AI into enterprise platforms such as Salesforce, Netsuite, Zuora, or similar.
• Knowledge of Responsible AI, AI governance, and enterprise security.
• Experience implementing AI observability, AI testing, and operational monitoring frameworks.
• Familiarity with cloud-native architectures, DevOps, CI/CD, and modern software engineering practices.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive:

• Lead the enterprise AI Delivery Engineering organization.
• Build and scale a high-performing team of AI Engineers, AI Solution Architects and AI Operations
• Establish delivery standards, engineering practices, and operating models for AI solution development.
• Own execution across multiple concurrent AI programs and business domains.

• AI Agents
• Agentic Workflows
• AI-powered business automations
• Conversational AI
• Knowledge assistants
• Retrieval-Augmented Generation (RAG) solutions
• Multi-agent orchestration

Ensure solutions are secure, scalable, maintainable, and reusable.

Engineering Excellence

• Prompt engineering
• Agent development
• Tool integration
• MCP implementation
• API integrations
• AI workflow orchestration
• Code quality
• Reusable frameworks
• Secure development practices

Drive adoption of reusable AI components and engineering accelerators.

• Capacity planning
• Prioritization
• Roadmaps
• Resource allocation
• Milestone management
• Executive reporting
• Risk management
• Delivery metrics

Ensure predictable execution across multiple AI initiatives.

• Production monitoring
• Agent health
• Incident management
• Performance optimization
• Model performance
• Prompt optimization
• Cost optimization
• AI observability

Drive continuous improvement after deployment.

Create & Manage the AI Governance council, partnering with Security, and Compliance teams to ensure:

• Responsible AI practices
• Security reviews
• Privacy compliance
• Human-in-the-loop controls
• Auditability
• Model governance
• Risk assessments
• Regulatory compliance

Ensure governance is embedded throughout the delivery lifecycle.

Cross-functional Leadership

• AI Strategy
• Enterprise Architecture
• Business Systems
• Data & Analytics
• Security
• Business Product Owners
• Legal
• Procurement
• Vendor Partners

Align technology delivery with business priorities.

• Overseeing vendor performance
• Managing delivery costs
• Driving AI platform optimization
• Tracking consumption and FinOps metrics
• Measuring ROI
• Optimizing engineering capacity

Organizational Leadership

• Talent development
• Workforce planning
• Coaching and mentoring
• Organizational design
• Hiring
• Performance management
• Engineering culture
• Innovation

• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
• Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
• Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
• Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?