Sr Customer Experience AI Engineer

We're building an adoption-focused customer experience organization designed to scale. AI is foundational to our strategy. You'll design, build, deploy, and operationally manage AI systems and automations that make our customer experience more effective and scalable across the entire lifecycle, from onboarding through ongoing engagement and expansion.

You report to the Chief Customer Officer and own end-to-end delivery of customer AI initiatives. Your work directly enables our core thesis: customers who adopt and use our product to its full potential thrive. You'll build the infrastructure that helps our teams serve them better.

Extract requirements and translate them into systems

Work with stakeholders across the Customer Experience organization to understand their actual problems, then design solutions that genuinely solve them. Navigate your own technical decisions on architecture and collaborate closely with IT teams on broader tooling and data access decisions. Your stack will shift over the next 12 months, so flexibility and judgment matter more than depth in any single tool.