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What you will do
- Own the full lifecycle of assigned enterprise accounts, serving as the primary technical and strategic point of contact from onboarding through ongoing support.
- Act as a program manager and internal quarterback—driving cross-functional collaboration across Product, Engineering, Integrations, QA, and Support teams.
- Lead the delivery of complex software implementations, ensuring projects are delivered on time, within scope, and on budget.
- Translate client needs into actionable internal workstreams, ensuring technical feasibility, clarity, and prioritization of deliverables.
- Conduct client-facing meetings to review delivery progress, usage trends, open items, and opportunities for optimization.
What you need
- 5+ years in a client-facing technical role such as Technical Account Manager, IT Project Manager, Solutions Architect, or Implementation Manager in a SaaS or payments environment.
- Strong project and stakeholder management skills; able to manage multiple high-touch accounts and delivery streams simultaneously.
- Experience with API-based products, system integrations, and enterprise platform configurations.
- Excellent communication skills, able to tailor messaging to technical and non-technical audiences.
- Proficiency in Agile methodologies and tools (e.g., Jira, DevOps, MS Project).
- Hands-on experience with project documentation, sprint planning, and cross-functional coordination.
- Bachelor’s degree in Computer Science, Engineering, MIS, or related field; relevant certifications (PMP, Scrum Master) preferred.
- Willingness to travel up to 15–20% within the U.S.
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Source: the FreedomPay Lever job board. We last checked this job 18 h ago. We first saw it 6 days ago. A job on a job board does not always mean that the team interviews people now. We found this job board in a public list. We did not yet compare it with the careers page of the company.
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