Sr. Product Manager - Conversations

We are looking for a Senior Product Manager to join the Conversations team. This role is for self-driven individuals who are passionate about communication products and SaaS. You will independently own a product area within Conversations, from customer calls to post-launch growth, and drive results using data, customer insights and AI-enabled ways of working.

Your Responsibilities You will own a defined area of the Conversations product end to end across discovery, delivery, launch and growth. This includes identifying the highest-impact customer problems, validating solutions before build, and partnering with cross-functional teams to ship improvements that move activation, adoption, engagement and retention.

• Set the strategy, roadmap and priorities for your area within the portfolio direction, and own its outcomes.
• Lead 4–6 agency calls a week to uncover the real problems behind feature requests.
• Turn calls, support tickets and feedback into sized insights, jobs to be done and pain points.