Customer Solutions Architect

KlearNow.AI is redefining trade compliance and customs brokerage through intelligent automation. Our platform digitizes and accelerates the import/export lifecycle for customs brokers, freight forwarders, and importers. We sit at the intersection of AI, logistics, and regulatory compliance, and we're growing fast.

Role Summary The Customer Solutions Architect is a new, purpose-built role in the Customer Success organization, part solutions architect, part solutions engineer, part trusted advisor. This person is the technical face of KlearNow to our customers, and the customer's advocate inside our Product and Engineering teams.

Most of the work is proactive and consultative. The Customer Solutions Architect builds a deep understanding of how each customer actually runs their customs and trade operations, then designs and refines platform configurations that fit those workflows. They lead customer training, run technical business reviews alongside the Customer Success Manager, and advise customers on how to get more value from the platform as their volumes, lanes, and compliance requirements change.