This is a hybrid position requiring in-office attendance one day per week at our Atlanta office. Candidates must reside within a commutable distance to be considered.
Up to 25% travel required.
As a Customer Solutions Engineer on our Strategic Accounts team, you’ll own 8–12 of Fullstory’s largest customers, each with at least $300k in ARR. You are the face of Fullstory to our customers, whether in the boardroom or working with their teams to decide what to build next. Customers trust you because you know the product inside and out. You’d rather figure something out yourself than wait for training, and you’re often the first to try a new AI tool.
You also know when to dig into the technical details and when to step back and tell the business story, and you’re confident pushing back on a customer when it’s the right call. That trust is how you’ll grow your accounts.
You’ll share an expansion quota with your Account Executive and hit it by helping customers get more value from Fullstory, not by cold-pitching. Your AE guides the commercial discussion but you own defining how Fullstory becomes an integral part of their work on a daily basis.
Fullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. Our technology empowers companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions. It makes every customer experience smoother and more personalized and empowers the employees behind the scenes.
We’re building something special at Fullstory- and we’re looking for teammates who are curious, collaborative, and driven to make an impact. We’re especially excited about the potential of AI to enhance efficiency, spark creativity, and elevate our work. If that resonates, explore our Winning Ways https://www.fullstory.com/about-us/ to see the values that guide how we work and grow together.